We recommend that you double check your availability before accepting a shift, as cancelling a shift can negatively affect you in several ways.
- There will be a £25 penalty if you cancel a shift within 12 hours of the starting time of the shift without a valid reason.
- Cancelling a shift can endanger your Reliability Grade and can impact on your suitability to use the service. Frequent cancellations may lead to the removal of your profile from Nursely.
- If you want to cancel the shift due to a valid reason such as sickness, you must click on Cancel and call the number displayed on the web and mobile apps.