Terms and Conditions

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General Terms


“Contract Healthcare Providers” - Contract Healthcare Providers (CHP’s) are self-employed healthcare professionals who have registered and been accepted onto the Nursely platform.

“Nursely” an online platform offered via app and web which allows Contract Healthcare Providers to browse and apply for paid employment with Registered Healthcare Establishments.

Registered Healthcare Establishments (RHE’s) - Organisations registered with the Care Quality Commission to provide health and wellbeing services and who are additionally registered and accepted as employers on the Nursely platform.

“Urgent Shifts” - Shifts publicised via the Nursely platform which have a shorter acceptance window. These shifts are offered to serve ‘last minute’ requirements, as such it is not possible to offer the usual confirmation timescales.

  • Use of The Nursely Platform
    1. The Nursely platform is provided for the sole purpose of individuals seeking contract  opportunities with registered health care establishments and for registered health care establishments seeking to employ contract staff.
  • Scope of The Nursely Platform
    1. Contract Healthcare Providers and Registered Healthcare Establishments should be aware that the Nursely platform operates as a venue only and does not introduce or supply Contract Healthcare Providers to Registered Healthcare Establishments or vice versa.
    2. Upon registration with Nursely the qualifications and identity of a potential Contract Healthcare Provider will be reviewed. However, it remains the final responsibility of the Registered Healthcare Provider to ensure individuals have the training, qualifications or authorisation to work in the position for which they have applied.
    3. Registered Healthcare Establishments should ensure they are aware of any requirements imposed by law or otherwise which must be satisfied by either party to ensure the Contract Healthcare Provider can fulfil the position to be filled.
    4. The Conduct of Employment Agencies and Employment Business Regulations 2003 (the “Regulations”) seek to ensure that Contract Healthcare Providers are only proposed by employment agencies for roles for which they are properly qualified and that recruiters are only offered individuals who have the appropriate levels of experience, training, qualifications and authorisation for the position to be filled. Nursely acts only as a venue and therefore, it does not propose or introduce Contract Healthcare Providers to Registered Healthcare Establishments or vice versa.
  • Posting And Acceptance of Shifts
    1. Registered Healthcare Establishments will publish shifts which are available for Contract Healthcare Providers via the Nursely platform.
    2. Contract Healthcare Providers may view details of shifts offered and the Registered Healthcare Establishments by following the details and establishment links on the platform.
    3. Contract Healthcare Providers must only accept shifts for which:
      1. They are suitably qualified and experienced
      2. They are available to attend and complete the shift
    1. Requesting a shift via the Nursely platform does not guarantee acceptance. The Contract Healthcare Establishment will be notified of your request and will confirm the shift, at which stage you will receive confirmation of the shift.
    2. With the exception of Urgent Shifts the Registered Healthcare Provider will confirm the acceptance of the shift no later than 24 hours before the commencement of the shift. However, they are recommended to provide at least 72 hours notice where this is possible.
    3. Where Urgent Shifts are posted these may be confirmed with a shorter notice period due to the urgency of the booking, however they must be confirmed by the Registered Healthcare Establishment within one hour of the commencement of the shift.
    4. Once you have accepted a shift you are committed to complete it. If it becomes impossible for you to complete a shift you must notify the Registered Healthcare Establishment via the Nursely platform. Cancelling a shift should be a last resort and you must provide as much notice as possible.
      1. Cancellations made sooner than 72 hours before the commencement of the shift carry no penalty
      2. Cancellations within 24 hours of the commencement of the shift may carry a charge.
      3. Multiple cancellations will necessitate the removal of your profile from the Nursely platform.
  • Record Keeping And Payments
    1. All shifts must be logged and signed off by the home manager via the Nursely platform.
    2. We aim to settle all the signed off shifts in the following week or within a maximum of 14 days time.
    3. Any issues with payments should be logged via the Nursely platform.
    4. The amount payable for the shift will be as posted at the time of acceptance and confirmed in the confirmation notification, minus any deductions agreed.
    5. Any deductions will be clearly stated - i.e.: for part shifts. Any queries or disputes should be logged via the Nursely platform.
  • General Terms
    1. Contract Healthcare Providers are required to be registered as self-employed, as such:
      1. Contract Healthcare Providers are responsible for the payment of relevant tax and National Insurance
      2. Neither Nursely or Registered Healthcare Providers will supply uniform, therefore the Contract Healthcare Provider is required to supply and launder their own uniform items.
      3. The Contract Healthcare Provider must hold suitable professional indemnity insurance as this is a requirement for nursing professionals working outside of the NHS.
      4. Any complaints from a Registered Healthcare Establishment about Contract Healthcare Providers or your service will be forwarded to the provider involved for their comment. As you are self-employed you are required to manage complaint resolution, however in the case of serious complaints relating to duty of care or gross misconduct the Contract Healthcare Providers profile will be suspended until the matter is resolved.
      5. Nursely reserve the right to remove or suspend any profile at any time.
    1. All communication related to the acceptance and booking of shifts must be completed via the Nursely platform.

Privacy Policy

Data protection is vital to us, we understand the importance of ensuring that your privacy and personal information is protected at all times when you are using the Nursely platform. We are registered with the Information Commissioner's Office and ensure we meet the objectives of the GDPR regulations.

What Information do we Collect From Individuals?

If you wish to register on the Nursely platform we may collect the following personal information:

  • Identification and contact information - this will include your name and address, email and telephone number. However, this may also include your IP address, date of birth and photographs which you upload for your profile.
  • Sensitive Information - in order to register individuals on the system we may also hold information related to any criminal record you may have.
  • Professional experience and qualifications - we will record your professional history: educational background; employment history; skills and experience; professional licenses and affiliations; educational and professional qualifications.
  • Additional information - you may additionally supply information related to your qualifications and experience, your ability to drive and locations you may wish to work.

Additionally, we may request marketing information. We would like to keep you up to date with Nursely and our products and services, therefore we may ask if you wish to receive emails, letters, phone calls or text messages for marketing purposes. Of course, this is your choice and we will ask you clearly if you wish to opt-in to such communication.

How do we Collect Information From You?

Information is collected both from yourself when you complete a profile on the Nursely system and also from Registered Healthcare Establishments (in the form of feedback and comments on shifts you have completed).

In addition, we may also collect information about you from your use of the platform for example via cookies. Please see our cookie policy.

What legal basis do we rely on to process your Personal Information?


We will request your consent for certain marketing communications. You have the right to refuse or withdraw your consent at any time.

Where The Processing is Necessary to Fulfil a Contract

The Nursely platform may have to process your information for the purposes of completing our contractual obligations. For example, passing your information to a Registered Healthcare Provider when you click to request a shift they have advertised.

Legitimate Interest

The Nursely platform will also process your personal data when it is in our legitimate interest to do so. For example:

  • ensuring the security and integrity of the Nursely platform and in ensuring it operates effectively;
  • supplying goods and services to our customers;
  • protecting customers, employees and other individuals and maintaining their safety, health and welfare;
  • understanding our customers’ behaviour, activities, preferences, and needs;
  • improving existing products and services and developing new products and services;
  • handling queries, complaints or disputes; and,
  • fulfilling our duties to our customers and other stakeholders.

Who do we share your Personal Information with?

We will make your personal information available to Registered Healthcare Establishments, in addition there may be other third party service providers which may include, accountants, auditors, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing and market research and analysis service providers; document and records management providers; technical engineers; data storage and cloud providers and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.

Your Rights

You have the right to ask what personal data that we hold about you at any time, and to update and correct any information which may be out of date. You can easily do this by accessing your profile where you can see what we hold about you and update or correct as required. Additionally, you have the right to opt-out of marketing communications at anytime.


The Nursely platform may be used only by persons over 18 years old.

Cookie Policy

Cookies are small files which are placed on your device to support the better running of many sites and platforms. Generally they are used for personalisation and improvement of the service provided to you. Within the Nursely platform we use cookies to:

  • enable the platform to recognise your device - this means you are not required to input the same information repeatedly.
  • storing your user credentials securely so that you don’t have to enter a username and password every time you use the platform
  • allowing us to improve the service we provide to you by offering a more personalised experience when you use the platform
  • helping us improve our services
  • collecting anonymous data which allows us to understand how users interact with the site and provide statistics for use.

We use two cookies on the Nursely platform:

Name: nursely_session

Description: This cookie is used to record settings for your current session as you are logged into the platform.

Lifespan: Session

Domain: nursely.co.uk


Description: This cookie is used to store information about your use of the site.

Lifespan: Session

Domain: nursely.co.uk